Veritus Group
Answers to your technical questions
for our Training participants
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How to Whitelist Emails
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How to Clear a Cache in a Browser

How to Whitelist Emails

Which platform do you use?

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Gmail
settings
Outlook App
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Apple Mail
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AOL Mail
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Yahoo Mail
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Microsoft
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How to whitelist in Gmail

To make sure Gmail never filters MGA email as spam, all you have to do is mark the conversation as important and add us to your contacts list. Gmail may mistakenly send a message from us to your spam box. If this happens, open your spam box and the message from us. At the top of the email there should be a button that says “Not Spam.” Clicking that will make sure you continue to get our messages in the inbox.

If that doesn't work, you can try the following:

  1. Open Gmail, click the Settings icon from the menu → Settings.
  2. Click Filters and Blocked Addresses → Create a new filter.
  3. In the “From” field, add "academy@veritusgroup.com" to whitelist.
  4. Click Create filter then select “Never send it to Spam.”
  5. Click Create filter again to finish the process.
  6. Repeat Steps 2 to 5 to add "96623@ontramail.com" to whitelist.
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How to whitelist in Outlook 2019
  1. Open Outlook and go to the “Home” tab.
  2. In the “Delete” group, click Junk → Junk E-mail Options.
  3. Go to the Safe Senders tab and click Add.
  4. In the “Add address or domain” dialog box, add "academy@veritusgroup.com" and "96623@ontramail.com" to whitelist.
  5. Click OK and confirm the email address or domain appears in your safe senders list.
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How to whitelist in Apple Mail
  1. Click Mail → Preferences → Rules.
  2. Click Add Rule.
  3. Add “Whitelist MGA” in the description field.
  4. Set the first dropdown to “any” so that your first condition says “If any of the following conditions are met.”
  5. In the next two dropdown menus, add “From” in the first, and “Ends with” in the second.
  6. Add both “@veritusgroup.com” and "@ontramail.com" in the text field after “Ends with.”
  7. Set your dropdowns to “Move Message” to the “mailbox:Inbox:” in the “Perform the following actions” section.
  8. Click Ok.
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How to whitelist in AOL Mail
  1. Click Contacts on the left side of your inbox.
  2. Click the New Contact icon then add academy@veritusgroup.com.
  3. Click Add Contact at the bottom.
  4. Repeat Step 2 and 3 to add 96623@ontramail.com.
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How to whitelist in Yahoo Mail
  1. Go to the “Settings menu” and click Settings.
  2. Click Filters → Add.
  3. Add academy@veritusgroup.com and 96623@ontramail.com to whitelist.
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How to whitelist in Microsoft
Steps apply to Outlook.com, Hotmail, Live, or MSN:

  1. Log in and click the gear icon in the upper right hand corner of your screen. At the bottom of the menu, choose “See all Outlook settings.”
  2. Choose “Mail” then “Junk Email.”
  3. Click “Add” below Safe Senders and domains. Add veritusgroup.com and ontramail.com and hit save in the lower right hand corner of the screen.

How to Clear a Cache in a Browser

Which browser do you use?

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Google Chrome
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Microsoft Edge
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Mozilla Firefox
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Opera
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Apple Safari
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Internet Explorer
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How to clear cache in Google Chrome
  1. Click the three dots icon at the top right corner, click More tools, and then click Clear browsing data. The Clear browsing data dialog appears.
    Alternatively, press Ctrl-Shift-Delete to display the Clear browsing data dialog immediately.
  2. Click the Basic tab.
  3. In the Time range list box, select the length of time to clear data. To clear the entire cache, select All time.
  4. To clear the cookies, select the Cookies and other site data check box.
  5. To clear the cache, select the Cached images and files check box.
  6. Click Clear data.
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How to clear cache in Microsoft Edge
  1. Click the three dots icon at the top right corner, and then click Settings.
  2. Under Clear browsing data, click Choose what to clear.
  3. To clear the cookies, select the Cookies and saved website data check box.
  4. To clear the cache, select the Cached data and files check box.
  5. Click Clear.
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How to clear cache in Mozilla Firefox
  1. Click the three dash menu button at the top right corner and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. With Cached Web Content check marked, click the Clear button.
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How to clear cache in Opera
  1. In the left sidebar, click the O (menu) icon, and then click Settings.
  2. Click Advanced, and then click Privacy & security.
  3. Click Clear browsing data.
  4. Click the Basic tab.
  5. In the Time range list box, select the length of time to clear data. To clear the entire cache, select All time.
  6. To clear the cookies, select the Cookies and other site data check box.
  7. To clear the cache, select the Cached images and files check box.
  8. Click Clear data.
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How to clear cache in Apple Safari

Mac OS X

How to clear cache and cookies in Safari on Mac OS X:

  1. On the Safari menu, click Clear History.
  2. In the Clear list box, select the length of time to clear data. To clear the entire cache, select all history.
  3. Click Clear History.

iOS

How to clear cache and cookies in Safari on iOS:

  1. On the home screen, tap Settings, and then tap Safari.
  2. Tap Clear History and Website Data.
  3. To confirm, tap Clear History and Data.
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How to clear cache in Internet Explorer
  1. To access the Delete Browsing History dialog:
    • If you are using Internet Explorer 8, on the Tools menu, click Delete Browsing History.
    • If you are using Internet Explorer 9 or 10, click the Gear icon, click Safety, and then click Delete browsing history.
  2. Clear the Preserve Favorites website data check box.
  3. To clear the cache, select the Temporary Internet files check box.
  4. To clear the cookies, select the Cookies check box.
  5. Click Delete.

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